DELIVERY & RETURNS




RETURNS & REFUND POLICY

The original purchaser may return most items, for any reason, within 14 days of receipt. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange unless the product is faulty. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned unless the product fail to meet a consumer guarantee in accordance with Australian Consumer Law.

Non-returnable items:

  • Gift Cards and Gift Vouchers
  • Downloadable software products
  • Health and personal care items
  • Custom made, monogrammed, personalised, and altered products
  • Delivered large electrical, Big & Bulky items
  • Pierced Jewellery
  • Alcohol
  • Hosiery
  • Bedding accessories (quilts, pillows, mattress protection items, etc)
  • Perishable goods such as flowers or food
  • Product care plans
  • Items that have a tag that accompanies the product that states no change of mind

You are unable to exchange or get a refund on fresh food items. If you have been delivered something that is not to standard, please contact the trader it was purchased from to discuss replacement options or contact us at info@thehelpinghub.com.au






FAULTY ITEMS

If the item you wish to return is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post pack in which to return it to the appropriate seller. This is at the discretion of The Helping Hub. You will then be offered a full refund or store credit, whichever you prefer. Any refunds will be transferred back to the original payment method, eg. your credit card, PayPal account or store credit. Promotional codes are not eligible for refund.

If you'd like to return an item for another reason, you will be given a store credit to the same value once the item has been received by the appropriate seller, and any shipping costs incurred will not be refunded. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received. Please note: Store credits are valid for 1 year from the date of issue, unless specified otherwise.

All items being returned must be dispatched/shipped within 10 days of the return being approved, and must be in original condition and packaging and not affected by being used in an abnormal way, or reduced in value by delay on your part. If these requirements are not met, the seller reserves the right to deny a return.

If for any reason a product you have ordered is not available or out of stock, we will also refund you or offer you a store credit to the same value.

The Helping Hub gift cards are valid for 3 years and cannot be returned or exchanged for cash. All returned items that were paid for with a THH gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment and the remaining amount will be refunded as store credit.

Please note: We are unable to return an item that is not being returned by the original purchaser. There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error Only regular priced items may be refunded, sale items cannot be refunded. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.